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FAQ

Questions people ask first.

If yours is not here, book a demo and ask it directly. That is a twenty minute call with us, not a sales queue.

What exactly do I get?

All five apps: CRM, Tasks, Invoicing, Support Desk and HR Lite. Synq, the AI layer that works across them, is included as well. There is no pricing per app and no module you have to buy later.

Do I need a credit card to try it?

No. The 14-day trial starts without any payment details. Nothing is charged automatically when it ends.

Is Synq a separate product?

No. Synq is a layer, not a sixth app. It reads across CRM, Tasks, Invoicing, Support and HR at once, which is why it can tell you that the deal you are about to chase has an unpaid invoice and an open ticket behind it.

Will the AI send things on my behalf?

Not without you. Synq proposes the draft email, the invoice lines or the task, and a person approves it before anything happens. That is deliberate, not a feature we have yet to finish.

Can my team see each other's data?

Only where you allow it. Access is decided by role and department and enforced on the server, so a member sees their own work and a manager sees their department's.

Can I get my data out?

Yes, to CSV, whenever you want, without asking us. Import works the same way, so moving in is as easy as moving on.

Is it built for Indian businesses?

Yes. Invoicing is GST-correct, amounts are in rupees throughout, and prices are quoted with GST included so the number you see is the number you pay.

How long does setup take?

Minutes. You sign up, your workspace is created immediately, and you can invite your team straight away. There is no onboarding call to sit through first.

CRM

More about CRM on its product page.

Can I import my existing leads?

Yes. Bulk CSV import with field mapping, plus full export anytime. Your data is always yours.

Do sequences send from my own email?

Yes. Connect your Gmail or Outlook and sequence emails send from your address, or use Skylor's built-in delivery.

Is lead scoring configurable?

Scores update automatically on engagement and fit signals; thresholds and tiers ship with sensible defaults.

Tasks

More about Tasks on its product page.

Can managers see the whole team's work?

Yes. Managers get a team workload view; members see their own assigned and watched tasks.

Does it handle recurring tasks?

Yes, with flexible recurrence rules and reusable templates.

Can I @mention teammates?

Yes. Mentions notify the right people and keep the conversation attached to the task.

Invoicing

More about Invoicing on its product page.

Is it GST-compliant for India?

Yes. Per-line tax profiles, SAC codes, and compliant PDF output are built in.

Can I send recurring invoices?

Yes, on weekly/monthly/quarterly/yearly schedules, with optional auto-send.

Can clients pay online?

Clients access a secure portal via magic link to view invoices and payment history.

Support Desk

More about Support Desk on its product page.

Can customers reply without an account?

Yes. A secure magic-link portal lets them view and reply with no login required.

What if I haven't connected email yet?

The desk works regardless: share the portal link manually, and connect Gmail/Outlook whenever you're ready.

Can I automate ticket routing?

Yes. Assignment rules and event-based automations route, assign and tag tickets automatically.

HR Lite

More about HR Lite on its product page.

Can employees see each other's leave reasons?

No. Peers see only availability ('on leave'), never the type or reason. Managers see their department.

Does it track attendance?

Yes. Daily attendance with status, plus a shared holiday calendar.

Is this a full HRMS?

It's HR Lite: the everyday essentials (leave, attendance, holidays, documents) done well, without enterprise overhead.

Synq

More about Synq on its product page.

Is my data used to train external models?

No. Synq is scoped to your tenant and your permissions; requests are stateless and isolated per workspace.

Is AI included in the plan?

Yes. Every paid plan includes a monthly Synq allowance. Heavy users can top up, and addons add more.

Can Synq send emails on its own?

No. Synq drafts and proposes; a human always confirms and sends. High-risk actions require explicit approval.

Still deciding?

Fourteen days, no card, every app included. Nothing is charged when the trial ends.