Every request tracked, routed, and resolved on time, with SLAs, automations, and a customer portal that makes your small team feel enterprise-grade.
Assign, prioritise, and resolve from a single board. Public replies reach the customer; internal notes stay with the team.
Response and resolution timers track every ticket and escalate before you breach. Promises kept, automatically.
Rules route, assign and tag tickets the moment they arrive; canned responses turn common replies into one click.
A magic-link client portal lets customers track and reply. No logins, fully branded, mobile-first.
Works even when email isn't configured. Share the portal link directly, and send from your own mailbox when ready.
Categories, assignment rules and canned responses cut handle time so a small team punches above its weight.
Yes. A secure magic-link portal lets them view and reply with no login required.
The desk works regardless: share the portal link manually, and connect Gmail/Outlook whenever you're ready.
Yes. Assignment rules and event-based automations route, assign and tag tickets automatically.
One login, one bill, one rate. Every app included.
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